Last updated: July 2026 · Effective immediately
This Refund & Cancellation Policy explains when you can cancel a Myndaq plan and when you are eligible for a refund. Myndaq is a product operated by Hyeontech Solutions Private Limited, a company registered in India, having its registered office at TF-6, Pragati Apartment, B-2 Model Town West, Ghaziabad, Uttar Pradesh 201009, India ("Myndaq", "we", "us", "our"). This Policy forms part of, and should be read together with, our Terms of Service. By purchasing a plan you agree to this Policy.
Myndaq paid plans are offered on Monthly, Quarterly, and Yearly billing cycles. Every plan is a one-time purchase for the period you select and does notauto-renew — we do not store a recurring mandate and never charge you again automatically. Your access stays active until the end of the period you paid for and then lapses; you may purchase a new plan whenever you choose.
Payments in India are processed in Indian Rupees by Razorpay, at prices inclusive of GST. For customers outside India, prices are exclusive of tax and any applicable sales tax, VAT or GST is added at checkout. Refunds return the full amount you were charged, tax included. For customers outside India, Dodo Payments (dodopayments.com) acts as the Merchant of Record / authorised reseller for the transaction and appears on your card or bank statement. Our order process is conducted by our online reseller and Merchant of Record, dodopayments.com. Refunds follow the same route as the original payment (see Section 5).
Because plans do not auto-renew, there is no recurring subscription to cancel and no future charge to stop — if you do nothing, your access simply ends when the paid period expires. You can stop using the Service at any time. Deleting your account is a separate action (Profile → Account → Delete Account); see Section 8 of our Terms of Service for how account deletion and data retention work.
You may request a full refund of any paid plan within 14 daysof the purchase date. No reason is required — if you are not satisfied, contact us within 14 days and we will refund the amount you paid for that plan to your original payment method.
The same 14-day window applies to extra courses (additional exam courses added beyond those included with your plan), measured from the date the extra course is added to your account.
After the 14-day window has passed, a plan or extra course is no longer eligible for a refund under this Section, except where Section 4 (refunds we always honour) or applicable law requires otherwise.
Regardless of the above, we will always refund:
To request a refund, email support@myndaq.com from the email address on your account, within the eligibility window, including your account email and your order or payment reference. We aim to acknowledge refund requests within 48 hours and to decide them promptly thereafter.
Approved refunds are returned to your original payment method:
If you believe a charge is wrong, please contact us before raising a dispute or chargeback with your bank — we can almost always resolve eligible cases faster directly. Chargebacks raised in bad faith may result in suspension of your account in line with Section 7 of our Terms of Service.
We may update this Policy from time to time. We will communicate material changes via in-app notice before they take effect, and the updated Policy applies to purchases made after it takes effect.
Entity: Hyeontech Solutions Private Limited
Email: support@myndaq.com
Phone: +91 9119013743
Website: myndaq.com
Address: TF-6, Pragati Apartment, B-2 Model Town West, Ghaziabad, Uttar Pradesh 201009, India
CIN: U62099UP2025PTC224160
GSTIN: 09AAHCH9623G1ZB